Pricing Policy
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers.

Shipping and Delivery Policy
We deliver products using Fastway Couriers or Australia Post.  We offer a flat rate shipping cost of $15 Australia wide. Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location.

Customer Service Policy
Via Rustica is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-7 business days. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Security Policy 
When purchasing from Via Rustica your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us – info@viarustica.com.au